Frequently Asked Questions
Everything you need to know about shopping with Christchurch Cathedral.
What are your shipping rates and delivery times?
We offer flat-rate shipping across New Zealand and international delivery options. Domestic orders typically arrive within 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Please note that certain custom or perishable items may be non-refundable.
Are the products authentic and ethically sourced?
Yes, we take great pride in our curated selection. Many of our products are handcrafted by local artisans or sourced from suppliers who meet our high standards for quality and ethical production.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer gift wrapping or personalized messages?
Yes, we offer premium gift wrapping services and the option to include a handwritten note for a small additional fee. You can select these options during the checkout process.