Returns & Exchanges

At Christchurch Cathedral, we strive to ensure you are satisfied with your purchase; however, if you are not completely happy, we offer a 30-day return policy for most retail items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our gift shop team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the original receipt is included.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized postal service location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.